2.5 Knowledge Management
2.5.A Skill in curating instructional content, tools, and resources, for example researching, evaluating, selecting, and/or assembling publicly available online courseware.
2.5.B Skill in designing and implementing knowledge management strategy.Along with understanding the principles of knowledge management (i.e. managing, preserving, and maintaining organizational knowledge, TD professionals must be able to:
- Design and implement a knowledge management strategy.
- Identify the quality, authenticity, accuracy, impartiality, or relevance of information from various sources (for example, databases, print and online media, speeches and presentations, and observations).
- Organize and synthesize information from multiple sources (for example, databases, print and online media, speeches and presentations, and observations).
- Curate instructional content, tools, and resources (for example, researching, evaluating, selecting, or assembling publicly available online courseware).
- Identify the type and amount of information needed to support talent development activities.
- Develop, manage, facilitate, or support knowledge networks and communities of practice.
KM Systems
- groupware systems–software that supports multiple users working on related tasks in local and remote networks
- intranet and extranet–intranets are internally shared networks; extranets may be accessible to others outside the organization
- data warehousing, data mining, and online analytical processing–generally considered business intelligence, these systems allow rapid analysis of large data sets
- decision support systems–systems that support judgements or courses of action for an organization
- content management systems–systems that warehouse and manage large quantities of digital content
- document management systems–systems to track, store, and manage documents
- artificial intelligence tools–tools and systems that support the search, optimization, and evaluation of knowledge and information
- simulation tools–tools that allow for simulation of performance events where knowledge elements are deployed
- semantic networks–systems that map connections between ideas or concepts in an organization (Bali, Wickramasinghe, and Lehaney 2009).
References // Articles reviewed
- https://www.td.org/insights/knowledge-management-is-a-vital-td-capability
- https://www.td.org/insights/get-smart-about-knowledge-management
- https://www.td.org/magazines/the-public-manager/five-quick-recommendations-to-create-a-knowledge-management-culture
- https://www.td.org/insights/knowledge-management-and-organizational-impact
- https://medium.com/@stangarfield/10-types-of-knowledge-management-strategies-f947f28599a7
